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Old 07-17-2008, 02:04 PM   #1
figaro
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AARRGGHH!!
I have been on and off the phone and internet all morning, hubby has had no internet for at least the past 2 weeks and I told him I would check into a new ISP for him. Sounds easy to some right? Not in the least bit, I was on hold to talk to one person after talking to another who said the next person could tell me whether or not they provide internet in Edison NJ (and this was coming from the business customer service dept!) yet the person I ended up talking to had to send me to another one who supposedly could help me. And I dialed 4 different numbers and all went to the same place kind of, and I had talked to them earlier and they told me that they do not provide internet to Edison. How difficult is it for someone to set up a website that you type in the area code and it comes up with the internet providers, cable or telephone providers in that area?? What happened to customer service? And I even used gethuman.com and it did not help all that much either.

And then I called a number of companies to check the costs of switching, they were all less than what we pay except for esurance. We have AAA right now and pay a little over $1000 a year for full coverage, with esurance, they wanted over $800 for 6 months! Now come on people, they can't be serious can they? And they all wanted my social security number which I declined to give them.


Ok, done ranting now...
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Old 07-17-2008, 02:30 PM   #2
LilHuskiesFootBallMom
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who is your ISP?

my dh works for time warner, if that's who you called, you're only getting the call center that covers YOUR specific area. when you call ask to speak to National Help Desk, then request the specific area you're calling for as NHD is a worthless bunch of morons for the most part, and that was BEFORE moving part of it to India.
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Old 07-17-2008, 02:56 PM   #3
figaro
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Verizon is the one that he has that does not work right now. I called 1-800-ok-cable which I guess T-W, Comcast and another are all a part of, that was one of the phone calls that messed me up.
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