Reply
 
Thread Tools Display Modes
Old 09-25-2008, 05:51 AM   #1
Knit4Pie
Turning the Heel
 
Knit4Pie's Avatar
 
Join Date: Sep 2007
Location: Farnham, Canada
Posts: 781
Thanks: 282
Thanked 220 Times in 208 Posts
KnitPicks cable snapped?
I had a weird thing happen this morning. I picked up my knitting (hadn't started yet) and all my sts were falling off one end. I actually noticed because I saw my stitch marker fall and figured it couldn't be from my knitting, because I was holding the "short" end in my hands.

My cable broke. Not at the join, which I've heard can happen, but about half an inch from the join. It almost looks cut, which is impossible. I knit last night until I went to bed, and the only other person in the house is my 4-year-old who was already asleep.

__________________
Wenda
"Be afraid of bears, of bungee-jumping, of faulty wiring in old houses, but never, ever be afraid of trying something in knitting." Stephanie Pearl-McPhee, Knitting Rules

Visit my blog Knitting for Patience
Knit4Pie is offline   Reply With Quote

 

This advertising will not be shown to registered members. Join our free online community today!

Old 09-25-2008, 06:32 AM   #2
Limey
Turning the Heel
 
Limey's Avatar
 
Join Date: Jun 2006
Location: UK
Posts: 998
Thanks: 421
Thanked 346 Times in 200 Posts
Hi

It's a faulty cable and I'm not too surprised that you described where it had broken as looking like a cut.

It's not a fault just peculiar to KnitPicks, sometimes instead of a cut mark, you might find a 'bubble' or the plastic on the cable is raised in some way just at that particular spot.

Seems as if the machine just caught the cable in the wrong place - it didn't go clean through but just a small amount of pressure - the weight of the yarn - is enough to make it snap.

Send it back to get a replacement but before using any cable needles again, check for any kind of irregular mark about half-an-inch from the metal joins. Might be as well if you give your stash the once-over in case you find any more.

Hope this helps.

Ellie
http://www.countonknit.com
Limey is offline   Reply With Quote
The Following User Says Thank You to Limey For This Useful Post:
Knit4Pie (09-25-2008)
Old 09-25-2008, 08:18 AM   #3
Knitting_Guy
Grafting the Toe
 
Knitting_Guy's Avatar
 
Join Date: Dec 2006
Location: Following the white rabbit
Posts: 4,992
Thanks: 2,318
Thanked 1,130 Times in 832 Posts
If you give KP a phone call and tell them the cable broke they'll send you a replacement right away. Unless their customer service policy has changed recently you won't have to send the faulty one back to them.
__________________
Mason

What do you mean guys don't knit?

Linux: because a PC is a terrible thing to waste.

Perfection is overrated. Knitting is meant to relieve stress, not cause it. Relax and enjoy it.

My boring blog http://masonm.joeuser.com

My knitting blog
http://knittingguy.blogspot.com/

My New Home Page (work in progress)
http://www.gpstrucker.000hosted.com

Knitting_Guy is offline   Reply With Quote
Old 09-25-2008, 08:27 AM   #4
Stonington
Turning the Heel
 
Stonington's Avatar
 
Join Date: Apr 2005
Location: n. sebago, me
Posts: 994
Thanks: 58
Thanked 45 Times in 40 Posts
Send a message via Yahoo to Stonington
KP has wonderful customer service , I just had a replacement sent to me at no charge. Give them a call.
anne
sebago, ME
__________________
On Needles:
One Cable Mitts Blue Sky Alpacas addicted to these.. everyone in the family will be getting a pair lol

Reading:
"The Wolf in Winter" by John Connolly
Listening in the Car:
"The House on Tradd Street"
by Karen White

Stonington is offline   Reply With Quote
Old 09-25-2008, 09:43 AM   #5
nephthys8
 
Posts: n/a
I haven't bought from them yet, but intend to do so next week. As several others have mentioned, I have heard WONDERFUL things about their customer service at KP. Whether you have to send it back or not, give them a call. If everything I have heard is right, they should ship you new pieces with no problem.
  Reply With Quote
Old 09-25-2008, 11:07 AM   #6
Limey
Turning the Heel
 
Limey's Avatar
 
Join Date: Jun 2006
Location: UK
Posts: 998
Thanks: 421
Thanked 346 Times in 200 Posts
Hi

I'm not disputing KnitPicks' returns policy or their customer service.

It's just that with something as postable as a circ., I think it would be helpful to send it back so that KnitPicks can see for themselves what's happened - it might help them to identify the problem and rectify the fault more quickly. That way, everyone's happy!

Ellie
Limey is offline   Reply With Quote
Old 09-25-2008, 01:55 PM   #7
Jan in CA
Moderator
Mod Squad
 
Jan in CA's Avatar
 
Join Date: Oct 2005
Location: Southern CA
Posts: 37,281
Thanks: 1,675
Thanked 8,779 Times in 7,145 Posts
That's not a bad idea, Limey and I think it's worth asking about when you call.

I figure any product can have defects, nobody or nothing is perfect. It's the customer service that sets them apart. Knitpicks has great customer service.
__________________
Jan

When asking questions ALWAYS post the name and a link for the pattern if you have it.

NEW! KH knitting video archive
~HOW TO POST A PHOTO~

Jan in CA is offline   Reply With Quote
Old 09-25-2008, 01:59 PM   #8
Stonington
Turning the Heel
 
Stonington's Avatar
 
Join Date: Apr 2005
Location: n. sebago, me
Posts: 994
Thanks: 58
Thanked 45 Times in 40 Posts
Send a message via Yahoo to Stonington
Hi Ellie,
I have offered to send broken needles back and they have politely refused. I had a size 5 circular need pull out on 2 different sets. I am almost afraid to cast on. But I love the way they feel/knit.

anne
sebago, me
Originally Posted by Limey View Post
Hi

I'm not disputing KnitPicks' returns policy or their customer service.

It's just that with something as postable as a circ., I think it would be helpful to send it back so that KnitPicks can see for themselves what's happened - it might help them to identify the problem and rectify the fault more quickly. That way, everyone's happy!

Ellie
__________________
On Needles:
One Cable Mitts Blue Sky Alpacas addicted to these.. everyone in the family will be getting a pair lol

Reading:
"The Wolf in Winter" by John Connolly
Listening in the Car:
"The House on Tradd Street"
by Karen White

Stonington is offline   Reply With Quote
Old 09-26-2008, 05:31 AM   #9
Limey
Turning the Heel
 
Limey's Avatar
 
Join Date: Jun 2006
Location: UK
Posts: 998
Thanks: 421
Thanked 346 Times in 200 Posts
Hi Anne

How are ya doing? Nice to hear from you again.

Hmm - Momwolf has just sent me a few of her old Knitpick needles and I can certainly see why you like them so much.

If the company is aware of a particular problem, then fair enough - I just thought it was a bit rum, though, getting up in the morning and finding your knitting cable had snapped.

Just wanted to tell Knit4pie what I thought could have happened during the production process and I didn't think it would do any harm to let Knitpicks see the break for themselves.

Best Wishes

Ellie
Limey is offline   Reply With Quote
Old 09-26-2008, 06:17 AM   #10
Knit4Pie
Turning the Heel
 
Knit4Pie's Avatar
 
Join Date: Sep 2007
Location: Farnham, Canada
Posts: 781
Thanks: 282
Thanked 220 Times in 208 Posts
I had thought that if they snapped (or actually I was thinking they could pull out) it would be at the join, not away from the join, if you understand me. That it was half an inch away is what really surprised me.

I need to dig out my invoices (when I remember where I put them away) and I'll call sometime today.
__________________
Wenda
"Be afraid of bears, of bungee-jumping, of faulty wiring in old houses, but never, ever be afraid of trying something in knitting." Stephanie Pearl-McPhee, Knitting Rules

Visit my blog Knitting for Patience
Knit4Pie is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
KnitPicks Options cable spaghetti dinner outdoordrea General Knitting 11 07-06-2010 04:03 PM
Knitpicks 16" cable for options??? brensmom19 How-to Questions 4 07-09-2008 08:59 AM
Ack! Yarn Snapped. Knitting_Guy General Knitting 21 10-10-2007 04:35 AM
WAAAA! Snapped a needle!!!!!! :-( KNITBIT General Knitting 3 02-23-2006 12:15 AM
Need help finishing the knitpicks cable night purse, stuck twinsand3 How-to Questions 6 02-08-2006 06:57 PM

All times are GMT -4. The time now is 11:53 PM.