I placed an order on 12/31 (early morning) and expected it to ship on that day. I checked status on Friday 1/2 and it was on-hold. When I called customer services she didn't know why it was on hold, the only odd thing she saw was that I requested a catalog in the notes area of the order. She said someone put my order on hold because catalogs are shipped seperate and the new catalog will not be out for another two weeks. She released my order, it shipeed that day. I am not one to have patience so I always pay a little extra for three day shipping. it should be here tomorrow!!!!!
The one time I did not pay for three day shipping it took 3 days to ship and then 14 days before the mail man brought it.