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Old 04-13-2009, 10:04 PM   #1
Working the Gusset
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KnitPicks comes thru again
I bought the KP Options interchangeable set last fall and them! However, the storage bag broke last week. The zipper fell apart. I called KP today and told them what happened. I heard lots of clicking on the keyboard and the woman says, "What is your customer number?" I read her the number and a few seconds later she says, "A new bag is on the way."

That's it!!!! I didn't have to send the old one back or anything.

I am forever impressed by good customer service.

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Old 04-13-2009, 10:35 PM   #2
Jan in CA
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They certainly DO have great customer service!

When asking questions ALWAYS post the name and a link for the pattern if you have it.

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Old 04-13-2009, 10:57 PM   #3
Working the Gusset
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I love KnitPicks! They always go above and beyond in their customer service.

Knitting is saving my sanity

OTN: Hats, hats and soon, socks!

FO:Hats-about 6 of them and a scarf for a coworker
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Old 04-13-2009, 11:22 PM   #4
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WOW! That's good enough for me!
Good to know...
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Old 04-15-2009, 02:47 AM   #5
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You can say that again!!! They are great!!!
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