Reply
 
Thread Tools Display Modes
Old 04-13-2009, 10:04 PM   #1
bambi
Working the Gusset
 
bambi's Avatar
 
Join Date: Dec 2007
Location: Basel, Switzerland
Posts: 1,398
Thanks: 372
Thanked 642 Times in 587 Posts
KnitPicks comes thru again
I bought the KP Options interchangeable set last fall and them! However, the storage bag broke last week. The zipper fell apart. I called KP today and told them what happened. I heard lots of clicking on the keyboard and the woman says, "What is your customer number?" I read her the number and a few seconds later she says, "A new bag is on the way."

That's it!!!! I didn't have to send the old one back or anything.

I am forever impressed by good customer service.

Bambi
bambi is offline   Reply With Quote

 

This advertising will not be shown to registered members. Join our free online community today!

Old 04-13-2009, 10:35 PM   #2
Jan in CA
Moderator
Mod Squad
 
Jan in CA's Avatar
 
Join Date: Oct 2005
Location: Southern CA
Posts: 37,134
Thanks: 1,655
Thanked 8,729 Times in 7,102 Posts
They certainly DO have great customer service!
__________________
Jan

When asking questions ALWAYS post the name and a link for the pattern if you have it.

NEW! KH knitting video archive
~HOW TO POST A PHOTO~

Jan in CA is offline   Reply With Quote
Old 04-13-2009, 10:57 PM   #3
lelvsdgs
Working the Gusset
 
lelvsdgs's Avatar
 
Join Date: Sep 2007
Location: Humboldt County CA
Posts: 1,366
Thanks: 1,016
Thanked 431 Times in 404 Posts
I love KnitPicks! They always go above and beyond in their customer service.
__________________


http://www.frappr.com/knittinghelp

Knitting is saving my sanity


OTN: Hats, hats and soon, socks!

FO:Hats-about 6 of them and a scarf for a coworker
lelvsdgs is offline   Reply With Quote
Old 04-13-2009, 11:22 PM   #4
TEMA
Turning the Heel
 
Join Date: Nov 2008
Location: Canada
Posts: 826
Thanks: 796
Thanked 244 Times in 234 Posts
WOW! That's good enough for me!
Good to know...
Thanks,
TEMA
TEMA is offline   Reply With Quote
Old 04-15-2009, 02:47 AM   #5
ArtLady1981
Moderator
Mod Squad
 
ArtLady1981's Avatar
 
Join Date: Aug 2006
Location: Kent, Washington
Posts: 10,467
Thanks: 5,264
Thanked 3,891 Times in 3,012 Posts
You can say that again!!! They are great!!!
__________________
Knitting Help Video Index

Artlady at Rav
ArtLady1981 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
help!! knitpicks jeanius80 General Knitting 10 06-01-2007 01:44 AM
KnitPicks jamiejeans General Knitting 8 10-02-2006 07:17 PM
KnitPicks jamiejeans General Knitting 13 08-27-2006 07:31 PM
knitpicks ctmax General Knitting 8 01-02-2006 08:28 PM
knitpicks ad yeah_im_crazy How-to Questions 3 12-30-2005 10:47 AM

All times are GMT -4. The time now is 04:02 PM.