In another post on this board I asked for help with one of her shawls. On Ravelry I searched and read a thread concerning her shawls and noticed that she "herself" was posting answers and comments on the same board. She even gave her email address.
I then sent her an email explaining my problem. I just wanted to take the time to rave and cheer for a person (such as she) that would make herself available to read and actually answer her email. Not only did she reply, but she took the time to make suggestions. I was greatly impressed with her. I have had correspondance in the past with authors and they were much less than cordial.
She takes the prize and I highly recommend her books and patterns.