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Old 12-12-2009, 03:31 PM   #11
luvmykid28
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Yeah Knit Picks!!!!
Knit Picks customer service rocks!!!
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Old 12-12-2009, 08:00 PM   #12
Debbie
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Knit Picks !
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Old 12-12-2009, 08:38 PM   #13
cindycactus
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Originally Posted by Debbie View Post
Knit Picks !
Me too!!!
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Old 12-18-2009, 11:45 AM   #14
laikabear
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I have the Options set and have had a few problems with it... The cables do tend to come apart. I am a tight knitter, but I'm careful with the cables. Even moreso now that I have had SEVERAL come apart. I did contact Knitpicks and they sent replacements, but now some of the replacements have failed... I have glued quite a few of them... I almost feel guilty asking them to replace more of the cables... The set I have is about 2 yrs old now. Under gentle use (and I am soooo gentle now that I've pulled the cables out while knitting a few times), how long SHOULD the cables last?

I also have one set of tips where one of the needles ALWAYS unscrews itself as I am knitting, even when I repeatedly tighten it with the key or a jar gripper. I need to get a new set of tips and throw those away.

I actually pulled apart another cable last night (on a lace project with no lifeline, ARGH!). I was being very gentle with it. I don't have a lot of experience with other needles, but I think the Knitpicks cables leave something to be desired.

I'd really like to try out the Addi Turbo set if I hadn't already bought the Options. Maybe they don't have the same problems with the cables, and it would be nice to not need a tool for the tips...
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Old 12-19-2009, 03:43 PM   #15
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Originally Posted by Debbie View Post
Knit Picks !
KP service rocks :D This thread reminded me I needed to call them about a ball winder than had the handle snap while winding a few days ago. I called at first just to see if they had replacement parts, and she said they'd just send me out a whole new winder at no charge :-O

I definitely <3 KnitPicks.
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Old 12-19-2009, 05:14 PM   #16
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I bought 3 Zephyr tips when they were first launched, to give them a spin around the block. One size 6 and one size 7 tip pulled out of the socket. I called KP and I had entire new sets in my hands within the week. The new ones are fine and dandy.

I think anything newly launched has some glitches to iron out, for example, the type of glue. Even Crystal Palace bamboo circs had issues with the glue that holds the wood needle inside the socket.
But they got it resolved quickly, and all is well.

Give KP another chance to make it right for you! The Zephyr's really do perform so nicely, and the price is really incredible! Don't be discouraged! Your replacements will prolly never have a problem...but even if so...don't give up. KP will make it right by you!

Big hugs from us all! We've all been there!
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Old 12-19-2009, 08:46 PM   #17
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They did make it right forme. I took the advice from this board and contacted them and within 24 hours without any questions asked, my replacements were on the way! Thanks KP!
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Old 12-19-2009, 11:12 PM   #18
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Old 12-20-2009, 03:56 AM   #19
etoilechaude
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I LOVE LOVE LOVE my options set!!!! I was kinda nervous at first to order them, but the idea of being able to add more tips/cables and different types of tips (zephyr and harmony) really made me decide that it was a good investment. I haven't had mine very long, but after a couple weeks of use I decided I wanted all the cable lengths available and a couple of the larger tip sizes. Plus the stand is just so soooo nice... it keeps my slightly obsessive organization habit in check ;o)
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Old 12-24-2009, 02:59 AM   #20
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Needles break?!
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