We just made the switch to Verzion Wireless back this fall and got rid of the land line. I don't care for the store at all and we even ordered our phones online, than going through the store.
The only issue I had was they couldn't figure out why I couldn't go to the media store to purchase ring back tones...and it took several phone calls. They were all very nice and helpful and would call me back to see if what they changed had worked.
Finally we realized it was something simple I had to first go in through my phone and make a purchase...after that I could go on the computer and through the media store make my purchases
it took such a long time for this to come about...like 2 months!
Ellieblue~You can also add numbers to your family and friends and call them anytime. Most of our family is in WV and this is how we call and text them...