Hiya Hiya needles

JLonier · 04-09-2010, 03:11 PM

Just wanted to share my recent experience with Hiya Hiya needles.

I wish I'd never bought them. I love that they turn at the join so they don't get all twisted up as you knit; however, because they don't have way to tighten them like my knitpick nickel plated (just ordered the harmony needles for mother's day for myself) needles do I've had them come unscrewed with every single project I've used them for.

The customer service also isn't as good as knipicks. The long cables broke on the very first project I used the Hiya's Hiya's for and the company refused to replace it unless I sent it back first. Not a big deal really except when I had the same thing happen with my knitpicks cable they replaced it no questions asked. I also once had a defective needle sent to me (the part where it screws in to the cable didn't exist ie there was no hole to screw the cable into) and it was also replaced no questions asked. Just a small thing that will keep me using knitpicks and not recommending Hiya Hiya.

roseybee · 04-12-2010, 07:28 PM

I've never even heard of Hiya Hiya needles.

I have the KP options, and some of my cables have popped out of the silver eands (from when I used to knit too tightly). Would they replace them after three months, do you think?

newwooley · 04-12-2010, 07:44 PM

I have the interchangable set of HH. I had problems from the manufacturer with the 16 and 24" cables coming unscrewed. I sent them back to the store where I purchased them and waited for 2 weeks to get the new ones. The 24" is okay. The 16 inch continues to come unscrewed. I'm not pleased with them at all.

Knitpicks, on the other hand, has the best customer service on the planet, IMHO.

I share your frustration.

JLonier · 04-12-2010, 08:01 PM

I'm willing to bet they would. E-mail 'em and ask. That's all I've ever done and they always immediately sent replacements.

I sent the broken Hiya Hiya cables back months ago and still have not had them replaced. Considering how much those stupid needles cost you'd think they'd be a bit more responsive. They took forever to ship the needles when I first ordered them too. Should have been my first clue.

On the other hand I ordered the harmony needles last week and they arrived today. Gorgeous, gorgeous set a bit less slick than the nickel plated ones which is nice when you're working with slippery yarn. One of my many ongoing projects is a kimono I'm knitting for myself (first time I've made something that wasn't for a friend/relative/charity) out of a partially silk yarn. It works up very fast on the nickel needles, but they're a bit too slick. Too many frogged rows put the project on hold. I can't wait to try it again with the harmony's.

RuthieinMaryland · 04-12-2010, 09:49 PM

Originally Posted by roseybee

I've never even heard of Hiya Hiya needles.

I have the KP options, and some of my cables have popped out of the silver eands (from when I used to knit too tightly). Would they replace them after three months, do you think?

Hi!

Knit Picks has, hands down, the BEST customer service of any company I've ever seen. When I bought my nickel plated set I bought the extra cables in 40", 47" and 60". It was nearly a year later when I had some difficulty with some of the longer cables and one of the shorter ones.

I called Knit Picks and within a few days had new cables in my hands. They are wonderful and I'd go to them first for anything I wanted to buy. I've also used quite a few of their yarns, always with great success, especially the Gloss for socks! Just fabulous.

Happy knittng,
Ruthie

Jan in CA · 04-13-2010, 04:04 AM

Originally Posted by roseybee

I've never even heard of Hiya Hiya needles.

I have the KP options, and some of my cables have popped out of the silver eands (from when I used to knit too tightly). Would they replace them after three months, do you think?

Yes.

It's always best to notify them right away if you can though.

nefferbea · 04-16-2010, 08:15 PM

I'm so glad that I read this thread! I have been debating ordering the Hiya Hiya interchangeables because I love their circulars. I already have the KP options, harmonies and the new acrylic interchangeable sets, so I needed another set like a hole in the head! Guess that I'll keep my money.

JLonier · 04-16-2010, 10:21 PM

Well, my harmonies had a defective needle (wouldn't tighten on the cord just kept turning and turning) and it's already been replaced! They insisted on replacing the defective cord I have as well, without it being returned, but I had already sent it back so I don't know what size it was.

I worked in customer service for 15 years or so (till we started a family, I've been an at home Mom for 13 years now) so when I come across people that know how important it is I really, really appreciate it. Especially in a world that seems to have forgotten what good customer service really is. Think I'm going to send them a very appreciative e-mail.

N0obKnitter · 04-17-2010, 07:43 PM

The thing I find worrisome is that people need to call KP so often about defective/whack product...umm...are their products cheap/break easily etc?

I'm getting my KP options in a week and a half, and I worry...

Jan in CA · 04-18-2010, 04:52 PM

Originally Posted by N0obKnitter

The thing I find worrisome is that people need to call KP so often about defective/whack product...umm...are their products cheap/break easily etc?

I'm getting my KP options in a week and a half, and I worry...

Remember that people who have problems complain the loudest. People who aren't having problems are quiet and happily knitting. Just because you see a lot of posts about it doesn't mean they are a major problem. I have had a few issues in the two years I've had them, but they were replaced promptly no questions asked. Can't beat that.

As an aside I know several people who have bought the uber expensive signature circulars and DO have major quality control issues. Nothing is perfect regardless of cost. Enjoy your needles.