Video Requirements

• Adobe Flash 8 or greater. The video player on KnittingHelp.com uses the latest in Adobe Flash technologies. In order for the videos to play correctly, make sure you have the most recent version of Flash installed. You can download the Flash player from Adobe's web site by visiting this link.
• A Modern Web Browser. For this web site we recommend using a browser that adheres to web standards such as Mozilla Firefox. You should also be able to access the site using Internet Explorer 6.5+ and Safari browsers.
• High-Speed Internet Access. This site features streaming videos which are optimized for viewers accessing the site with high-speed Internet access. Dial-up users and users with slow Internet access may have difficulties viewing the videos web site. As an alternative you can purchase the KnittingHelp.com CD-Rom which is an offline version of this web site that you can use on any computer without the need for a high-speed Internet connection.

 

Video Playing With No Sound?

This is probably not an error. Many of our earliest videos were recorded intentionally without sound.   These include many of the shorter basic knitting videos. They are intended to simply be followed along with  visually. Longer videos, like those in the Advanced Techniques section, should all have sound. If the sound isn't audible, check to make sure your computer volume is up, your speakers are turned on and plugged in, and your sound isn't muted. Also, there is a volume toggle within the KH video player which can be adjusted and/or muted. Finally, make sure you are meeting the recommend video requirements above, specifically having Flash 8 or greater installed on your computer.

 

Video Not Loading? 

If you are trying to play the videos and instead see a black screen or "endlessly loading" video, you might want to check your computer or network firewall settings. Our videos are streamed on port 8080. This is a fairly common port number. However, if you are accessing KnittingHelp.com from a corporate network or you have a strict firewall, it may be blocking port 8080.  Please refer to your firewall software for specific instructions on how to open port 8080.

You can check to see if port 8080 is being blocked by clicking this link:

http://videos1.knittinghelp.com:8080/

If you are greeted with a page with the text KH Video Server #1 then port 8080 is fine on your computer. If the page never loads then port 8080 is definitely blocked and you should try adjusting your firewall settings.